Refund policy

EXCHANGES

We want you to be completely satisfied with your purchase. That's why we accept exchanges within 30 days of delivery.

To process an exchange, the item must be unused, clean, free of pet hair, with tags and labels intact, and in the same condition as when you received it.

Please note that SALE items are not eligible for exchange.

SHIPPING

To arrange a return, you can email us at info@bigramgroup.com or contact us via WhatsApp at +1 346-443-0914.

Please note that shipping costs associated with a return are the customer's responsibility and are non-refundable.

If the product has a manufacturing defect, we will cover the corresponding shipping costs.